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Laser Precision (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

Information We Collect. We may collect the following information when you use our website: name, email address, phone number, message or project details submitted through contact forms, and technical data such as IP address, browser type, and usage data.

How We Use Information. We use collected information to respond to inquiries and provide quotes, communicate with you about your projects and our services, fulfill orders, and improve our website and user experience. We do not sell your personal information, and we do not use it for automated decision-making that produces legal or similarly significant effects. We will only send marketing or promotional messages if you have asked to receive them, and you can opt out at any time.

Mobile Messaging (SMS). If you give us your mobile number, we may text you about your inquiry, quote, order, or appointment. We do not share or sell your personal information, including your mobile phone number and any text-message opt-in, with third parties or affiliates for marketing or promotional purposes. Message and data rates may apply, message frequency varies, and you can reply STOP to opt out or HELP for help. See our SMS Terms.

Sharing of Information. We do not sell your personal information. We may share information with service providers strictly to operate our business.

Cookies and Analytics. Our website uses cookies and analytics tools, including Google Analytics, to understand how visitors find and use our site, and, when we run online advertising, advertising cookies from providers such as Google Ads and Meta to measure ad performance. These tools may collect data such as your IP address, browser type, device information, pages visited, and general usage patterns. This information is processed by those providers in accordance with their own privacy policies. We display a consent banner when you first visit. Non-essential cookies, including analytics and any advertising cookies, do not load or run until you click Accept All. If you click Reject All or close the banner, these cookies are not loaded. For full details, see our Cookie Policy. You can change your choice at any time by clearing this website's site data in your browser, which will bring the consent banner back.

Do Not Track Disclosure. Our website does not respond to Do Not Track signals.

California Privacy Notice. We do not sell your personal information for money. If you consent to analytics or advertising cookies, limited information (such as online identifiers and usage data) may be shared with providers like Google, which under California law may be treated as “sharing” for cross-context behavioral advertising. You can decline or withdraw this at any time by clicking Reject All on our consent banner. California residents may also request access to or deletion of their personal information by contacting us at info@laserprecisionca.com.

Your Privacy Rights. You may contact us at any time to request access to the personal information we hold about you, ask us to correct or delete it, or ask questions about how it is handled. To make a request, email us at info@laserprecisionca.com with the subject line “Privacy Request.” We will take reasonable steps to verify your identity before responding, and we will not discriminate against you for exercising your rights.

California Residents. Depending on our size and activities, some California privacy laws may not apply to a small business like ours, but we honor their core principles. To the extent they apply, California residents have the right to know what personal information we collect and how it is used, to request access to or deletion of that information, to request correction of inaccurate information, and to opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising. We do not sell your personal information for money. Where we use analytics or advertising cookies, you can opt out at any time by clicking “Reject All” on our consent banner or by declining cookies in your browser. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised these rights.

Data Security. We take reasonable measures to protect your information but cannot guarantee absolute security.

Data Retention. We keep personal information only for as long as needed to respond to your inquiry, complete your project, meet our legal, tax, and accounting obligations, and resolve any disputes. When it is no longer needed, we take reasonable steps to delete or de-identify it.

Children's Privacy. Our website is intended for a general business audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

Changes to This Policy. We may update this policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of this website constitutes acceptance of those changes.

Contact. Laser Precision, Sacramento, California — info@laserprecisionca.com

© 2026 Laser Precision. All rights reserved.

By using this website or services, you agree to the following terms.

Use of Website. This website is for informational purposes only.

Right to Refuse Service. Laser Precision reserves the right to refuse service, cancel projects, or decline requests for any lawful, non-discriminatory reason.

Quotes and Estimates. All quotes are non-binding and valid for 15 days unless otherwise stated. Pricing may change based on final scope, materials, or revisions.

Payment Terms. A deposit may be required before production begins. Remaining balance is due prior to delivery or installation unless otherwise agreed. We accept Zelle and card payments. Card payments may include a processing fee, which will be shown at the time of payment. Zelle payments have no added fee.

Cancellation Policy. Orders may not be canceled once the customer has approved the final proof, as proof approval triggers production. Deposits are non-refundable once proof approval has been given.

Proof Approval. Customer is responsible for reviewing and approving all proofs prior to production. Laser Precision is not responsible for errors after approval, including spelling, layout, or design issues.

File Responsibility. Laser Precision is not responsible for poor quality in customer-provided files. For designs created by Laser Precision, final responsibility for accuracy rests with the customer upon proof approval.

Graphic Design Services. Graphic design services are billed separately unless otherwise stated. Design includes a limited number of revisions. Additional revisions may incur extra charges.

Customer Provided Content. Customer confirms they have full rights to submitted artwork and agrees to indemnify and hold Laser Precision harmless from any claims related to copyright or trademark infringement.

Project Photography and Marketing Use. Laser Precision may photograph or document completed work and use these materials for marketing, portfolio, and promotional purposes. Reasonable efforts will be made to avoid displaying sensitive or private information.

Color Disclaimer. Exact color matching is not guaranteed. Colors may vary due to materials, inks, lighting conditions, and screen differences.

Turnaround Times. All turnaround times are estimates and not guaranteed.

Installation Disclaimer. Laser Precision is not responsible for surface conditions, adhesion issues, or environmental factors that may affect installation performance.

Warranty Disclaimer. No warranties are expressed or implied unless provided in writing.

Pickup and Delivery. Customer is responsible for inspecting products upon pickup or delivery. Any issues must be reported within 48 hours.

Abandoned Projects. Projects left unclaimed for 30 days after completion may be discarded or resold. No refunds will be issued.

Rush Orders. Rush, expedited, or after-hours requests may incur additional fees. Laser Precision reserves the right to decline rush orders if production capacity is unavailable.

Custom Work and Returns. All products are custom-made to customer specifications and are non-returnable, non-refundable, and non-exchangeable once production begins. Defects in workmanship will be repaired or replaced at Laser Precision's discretion when reported within 48 hours of pickup or delivery.

Late Payment. Past-due invoices are subject to a late fee of 1.5% per month or the maximum allowed by law, whichever is less. Customer agrees to pay all reasonable costs of collection, including attorney fees and court costs, if collection action becomes necessary.

Storage Fees. Completed orders not picked up within 14 days of notification may incur storage fees of $10 per day per item. See also the Abandoned Projects clause.

Sales Tax. Quoted prices do not include applicable California sales tax unless explicitly stated. Tax-exempt customers must provide a valid resale certificate prior to invoicing.

Permits and Code Compliance. Customer is solely responsible for obtaining any permits, approvals, or code compliance required for installation or display of signs, including but not limited to local zoning, HOA, landlord, or municipal sign code requirements. Laser Precision does not verify permit status.

Limitation of Liability. Laser Precision's total liability for any claim arising from products or services is limited to the amount paid by the customer for the specific project at issue. Laser Precision is not liable for indirect, incidental, consequential, or punitive damages, including but not limited to lost profits or business interruption.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement. These Terms, together with any signed quote, estimate, or written agreement, constitute the entire agreement between Laser Precision and the customer, superseding all prior verbal or written communications.

Force Majeure. Laser Precision is not responsible for delays or failure to perform due to circumstances beyond its control.

Intellectual Property. All content on this website, including text, graphics, logos, photographs of our work, and the Laser Precision name and marks, is owned by Laser Precision or used with permission and is protected by applicable intellectual property laws. You may not copy, reproduce, or reuse it without our written permission. Designs, proofs, and artwork we create remain our property until the associated invoice is paid in full, after which rights to the final approved design transfer to the customer unless otherwise agreed in writing. Fonts, stock images, and licensed elements remain subject to their original licenses.

Governing Law and Venue. These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute arising from these terms or our services shall be brought in the state or federal courts located in Sacramento County, California, and you consent to their jurisdiction. Before filing any claim, both parties agree to first attempt to resolve the matter informally by contacting the other in good faith.

Changes. We may update these terms from time to time. Updates will be posted on this page. Continued use of the website constitutes acceptance of the updated terms.

Our Commitment. Laser Precision is committed to ensuring digital accessibility for people with disabilities. We believe accessibility is both a legal responsibility and a reflection of our values as a small business serving the Sacramento community. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status. Laser Precision strives to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone. We are also committed to compliance with applicable laws including the Americans with Disabilities Act (ADA) and the California Unruh Civil Rights Act. Some content may not yet fully meet these standards; we are actively working to address known issues.

Measures Taken. Laser Precision has taken the following measures to ensure accessibility:

• Designed our website with semantic HTML and proper heading structure
• Provided text alternatives for non-text content where applicable
• Ensured form fields include labels associated with their inputs
• Worked toward color contrast levels consistent with WCAG 2.1 AA recommendations
• Worked toward keyboard-navigable interface elements
• Tested with accessibility evaluation tools
• Committed to ongoing review and remediation

Known Limitations. Despite our best efforts, some areas of our website may not yet be fully accessible. Where this is the case, we work to address issues as they are identified. If you encounter a specific barrier, please notify us so we can prioritize a fix.

Third-Party Content. Some content on our website may be provided by third-party services (such as embedded maps, fonts, social media widgets, or external links to social platforms). Laser Precision does not control the accessibility of third-party content and is not responsible for it. We will make reasonable efforts to provide accessible alternatives upon request.

Assistive Technology Compatibility. Our website is designed to be compatible with current versions of major screen readers (such as NVDA, JAWS, and VoiceOver) and modern web browsers. If you are using older or specialized assistive technology and experience difficulty, please contact us for assistance.

Feedback and Assistance. We welcome your feedback on the accessibility of our website. If you experience any difficulty accessing content, have questions about accessibility, or need information in an alternative format, please contact us:

• Email: info@laserprecisionca.com
• Subject line: "Accessibility Request" or "Accessibility Complaint"
• Please describe the issue, the page or feature involved, and the assistive technology you are using (if applicable)

Response Time. We aim to respond to accessibility-related inquiries within 5 business days. For complex requests requiring research or remediation, we will provide an initial acknowledgment within 5 business days and follow up with a substantive response or resolution timeline.

Formal Complaint Procedure. If you are not satisfied with our initial response, you may escalate by emailing us with the subject line "Accessibility Complaint - Escalation." Escalated complaints will be reviewed by ownership and responded to within 10 business days. We are committed to resolving accessibility concerns in good faith and working with users to find acceptable solutions.

Alternative Access to Services. If any website content or function remains inaccessible to you, we will provide the requested information or service through alternative means, including email correspondence, telephone consultation upon request, or in-person service at our North Highlands location. No customer will be denied service due to a website accessibility barrier.

Continuous Improvement. Accessibility is an ongoing commitment, not a one-time fix. We regularly review our website using automated tools and manual testing, prioritize remediation based on impact and feasibility, and incorporate accessibility considerations into all future updates and redesigns.

Statement Review. This Accessibility Statement is reviewed periodically and updated as our website and our practices evolve. The Effective Date above reflects the most recent review.

Enforcement Notice. If you believe you have been denied access to goods or services due to a website accessibility issue and have been unable to resolve the matter through our feedback process above, you may have rights under federal and state law. We encourage all users to first contact us directly so we may attempt to resolve any concerns promptly.